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FAQ's

Gowns:

Are you an authorized retailer for your products?

MODELBRIDE is an authorized dealer for all products on our site, such as Allure Bridal, Lela Rose, Dessy, After Six, Alfred Sung, Social Bridesmaids, 57 Grande, Dessy Girl, Badgley Mishcka, Nicole Miller, Angela Nuran, Wtoo and Pink.

How do I find my size?

Please refer to our How To Measure Guide.  Once you have your measurements, refer to the Size Chart. Find the size the most resembles your measurements. Our dress chart resembles body measurements not dress measurements. Dresses have a 1-1.5 inch of ease built into the dress for ease of movement. We highly recommend you go to a professional seamstress to get properly measured.   Please note measurements are taken to determine the closest size to be ordered and the garment will not be custom-made to exact measurements. Final responsibility for choosing the proper size dress, rest on the customer and not on ModelBride. Extra length is suggested for anyone 5’7 and taller. There is an extra charge for extra lenght and plus sizes. Due to the fact that everyone’s body is slightly different alterations may be required in many cases to get a perfect fit and to look your absolute best.

How can I be sure all my bridesmaids’ dresses are cut from the same fabric dye lot?

If your bridal party is ordering separately, please call us and inform us before hand, of all the bridesmaid’s names.  We will then wait until we get all of the bridal party’s order until we submit your total order to the manufacture, so all the dresses will be cut from the same bolt of fabric.  This does not include After Six styles or mixed Dessy styles. These may have a very slight variation. We will do everything thing we can to get bridal parties  Please be aware that dye lot variation between the fabric and dress order may occur and that we cannot guarantee a color match.

How long do you carry dresses before discontinuing styles?

If the designer has the style in production we will have the style available to order. The vendor determines the availability of their styles. Vendors can discontinue a style at any time and without advance notice. Vendors reserve the right to modify or discontinue styles, colors, options, and prices at any time. We update our website upon the vendor’s notification. MODELBRIDE is not responsible for any discontinued styles from the manufacture.

What is delivery time for orders?

Instock & Quick Delivery Bridal and Bridesmaids Dresses are normally readily available  and ship within a few days of placing your order. Please cliick on Quick Delivery Bridal Dresses and Quick Delivery Bridesmaid Dress to view available styles.

Wtoo Bridal is a 14-16 week delivery.
 
Allure Bridal is 18-20 week delivery *Many Allure styles are available for quicker delivery. Please call for possible quick delivery times. 

Bridesmaid dresses are 10-12 week delivery. 

 
We strongly recommend that you order your dresses at least 4 months before the wedding or earlier.  The time frame is an estimate only provided by the vendor. Due to specific cutting dates of their styles, vendors do not guarantee their delivery dates If your order is ready before the projected ready date it will be sent out earlier.  Upon receipt of your order at our location, our staff thoroughly inspects all packages and items. Please allow for 7 - 10 business days for domestic delivery and 7 - 14 business days for international delivery. These delivery time frames are estimates only and actual delivery may vary. Please be aware we will automatically charge a customer’s account $60.00 if their order is refused upon delivery to their shipping address. Please remember to allow time for alterations if necessary once you received your dress. We take every measure to ensure orders are delivered in the timeliest manner.

What if I need my dresses sooner than 12 weeks?

You are able to submit a rush order.  Rush orders fees are generally $20.00 per dress and $15 per vest for 6-7 week delivery.  Super rush is available for $60 per dress and $30 per vest for a 4-6 week delivery. Rates and times may vary slight from one designer to the next.

Can we order swatches?

Yes, if you have not seen your chosen color and or fabric in person, we recommend you order swatches before you place your order.   Colors that are displayed on any website may vary some what from the actual fabric colors. Swatches can be order by through our website.

How do I make payment and order changes?

Full payment for your order is required when we begin the production of your garment. Your order is binding within 24 hours of placement online. We are unable to change sizes or cancel orders after this time. No exceptions.

Do you except Returns & Exchanges?

We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds or exchanges on shoes & accessories, received within 21 days of receipt that are not custom orders. All returned products must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded.

All dresses & men's colored vests, ties, socks and pocket squares other than In- Stock / Quick Deliveries are final sale and not returnable. Each dress is custom made for your order and can not be canceled. Please contact us within 24 hours of placing your order if any changes need to be made. 

Please note In Stock and Quick Delivery gowns have a return policy of 20 days from the date of purchase. Men’s accessories have a return policy of 10 days from the date of purchase. 

 

Are there any Additional Charges?

Additional charges may apply for certain order specifications including, but not limited to rush charges, plus sizes, extra length, and Hollow to Hem measurements. Availability and charges for these specifications will vary between vendors and will display with each product.

What should I do if there is a defect in the dress?

If you find a flaw in your dress please notify us immediately.  Please e-mail us pictures that we can send to the designer.  The dress must be in the original state that you received it, with tags attached and no alterations.

Errors and Omissions Policy

We reserve the right to change prices, terms, specifications and warranties without notice. It is our intent to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification.

Shipping:

How Do you Ship?

We use Fed Experss  Fed Ex  does not require a signature. It is best to ship your package to a place of business or a residence where someone is there to receive the package.

International Shipping

We have partnered with PayPal to make it easy for you to ship your purchase outside of the United States.

1.Add your products to the shopping cart

2.Click the PayPal button

3.Complete your order through the website

Footwear:

Do you provide dyeing services?

This fabric is dyeable so you can wear it in brilliant blue, hot pink, emerald green or any hue you dream.

We recommend and trust the professional colorists at DyeMyShoes.com.

After you receive your shoes or handbag from MODELBRIDE, simply visit the DyeMyShoes.com website for complete instructions for having your product dyed. It's fast, affordable, and you get your favorite shoe in your favorite hue!

Where do you ship your shoes?

We ship everywhere in the world. If your billing or shipping address is outside of the US, simply add your item to the shopping cart and click the international shipping button to complete your purchase.

How We Ship

  • Your items will be shipped via Fed Ex with your choice of Ground, 3rd Day, 2nd Day or Next Day Air service.  When shipping ground the last leg of your shipment maybe by the US Postal Service. 
  • Our shoes and handbags ship from various warehouse locations. If you purchase products from more than one designer, your order may arrive in separate shipments.

International Shipping

We have partnered with PayPal to make it easy for you to ship your purchase outside of the United States.

1.Add your products to the shopping cart

2.Click the PayPal checkout button

3.Complete your order through the website

Footwear Facts

They'll walk with you down the aisle, float across the dance floor and wisk you off to a honeymoon in paradise. But first, a few details.

Getting a Comfortable Fit

When your feet hurt it, shows on your face! Here are some steps you can take to ensure the shoe you fall in love with now, will still be your favorite at the end of your wedding night.

Ordering the Correct Size

Size is one of the most important considerations for shoe comfort. Here are our top tips for choosing your size and getting a good fit the very first time.

Which shoe size should I order?

Know Your "True" Size

If you're not really sure about your "true" shoe size, it's a good idea to find out before you order. The next time you're out shopping, stop by a specialty shoe store and have your feet measured by a professional. Get measured in the afternoon or evening since feed tend to sweel throughout the day.

In-between Sizes

If you find you tend to be in-between sizes and you are going to order a shoe with a pointed toe, choose the bigger size. Then use a shoe pad under the ball of your foot for a snug, comfortable fit.

International Sizing

Our shoes are offered in US sizes. Because of the wide variations in shoe sizing charts, we feel we can not accurately provide information about converting international sizes to US sizes.

About Heel Height

Should you go high or low? And what exactly is a 3" heel anyway? Here's your guide to choosing the heel height that's right for you.

About Dyeable Shoes

Dyeable shoes are perfect for special occasions because the fabric can be worn as-is or tinted to match your dress. Here's what you need to know before you buy. 

Find Your Style

Finding your dream shoe or dress initially seems like a daunting task. Check out our 6 key criteria to arm you with the knowledge to narrow the field, and make the right decision. 

If you've already made a purchase and you need to make a return or exchange, simply download our Return Policy and mail it back with your item.

Is my credit card secure?

We use Secure Sockets Layer (SSL) technology to protect your credit card information. SSL is the gold standard in internet encryption technology, making your online purchase as safe and secure as buying over the telephone or in a traditional retail store.

We are so confident about your safety and security that we guarantee every transaction you make at MODELBRIDE. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at MODELBRIDE.

In the event of unauthorized credit card use, remember to notify your credit card provider in accordance with its reporting rules and procedures. Once notified, most banks cover all the resulting charges or limit your liability to just $50. If your bank holds you liable, MODELBRIDE will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at MODELBRIDE while using the secure server.

Is my privacy protected?

We require you to provide certain identifying information when you order product from our web site. Bellissima Bridal Shoes uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their credit card account numbers). Contact information from the order form is used to send orders to our customers. Financial information that is collected is used to bill the user for product and services. ("Personal Information")

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart. We use cookies to keep track of your shopping cart. We also collect certain information generated by our server log ("Clickstream Data").

MODELBRIDE maintains a secured area on the Site for transmission of Personal Information and Clickstream Data.

The Personal Information is the property of MODELBRIDE, subject to and protected by the Electronic Communications Privacy Act. MODELBRIDE will not sell, rent, swap, or otherwise disclose you Personal Information to any third party, except as described herein.

Our site contains links to other sites. MODELBRIDE is not responsible for the privacy practices or the content of such Web sites. Nor is MODELBRIDE liable for any disclosure of Personal Information due to errors in transmission or unauthorized acts of third parties.

Our network contains a number of Merchants and collects Personal Information and Clickstream Data from users of all of the Merchants' web sites within the network. However, Personal Information is available only to the Merchant(s) with whom the user is doing business. Similarly, Clickstream Data is only available to Merchant's whose web site generated the data.

Our online surveys, games, contests, subscriptions, and interactive tools ask visitors for contact information (like their email address). We use the contact information from the registration form to send the user the information they requested. Users will not receive additional mailings from us or other companies as a result of providing this information. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

We may use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to, or control over, this information.

Public Forums

We may make message boards available to our users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Choice/Opt-Out

We provide users the opportunity to opt-out of receiving communications from our site whenever we request information about the visitor. Users can remove their information from our database and not receive future communications by sending an email to info@modelbride.com

Correct/Update

Users can change or modify information previously provided by sending an email to info@modelbride.com.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of our network members, or your dealings with this Web site, you may contact: info@modelbride.com

Still have questions?

Feel free to contact our stylists with any questions or concerns you may have regarding your purchase. You can reach us via e-mail at info@modelbride.com , or by phone 1-844-325-9969.  We would be more than happy to assist you.

Thank you for visiting www.MODELBRIDE.com



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