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Return Policy

Gown returns:

We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds or exchanges on shoes & accessories, received within 21 days of receipt that are not custom orders. Custom ordered jewerly can not be returned. All returned products must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded.

All dresses are final sale, except for our In Stock Dress Program for brands After Six, Dessy, Alfred Sung, Lela Rose and Social Bridesmaids. The In Stock and Quick Delivery Gowns have a return policy of 20 days from the date of purchase. 

Each dress is custom made for your order and can not be canceled. Please contact us within 24 hours of placing your order if any changes need to be made.

Jewelry & Hair Accessories

All jewelry & hair accessories except for Regina B is returnable as long as the items are in perfect unworn condition with tags attached.  Regina B items are hand made and custom ordered and are not returnable.  

Footwear:

We are happy to offer refunds and exchanges on shoes as long as the shoes are in 100% perfect condition with no toe prints, scuffs or marks on soles.  When trying on shoes try shoes on carpet.  If you do not have carpet in your apt or house please lay down a towel or blanket to walk upon while trying the shoes. 

If you've already made a purchase and you need to make a return or exchange, simply download our Return Form:

http://www.modelbride.com/content/MB_RT_policy_2014_printable.pdf

and mail it back with your item.

 



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